With luck, the long saga of my dry spell should be over soon. Supposedly my computer is now fixed, some two weeks after the Dell service depot received it and a week and a half after they obtained the part they needed for it. About time, too. I think I have watched the entire TV oeuvre of David Bromstad, and I suspect I’m going to start running out of Divine Design soon too. That said, I am going to share with you my latest call from Dell’s customer service folks because, well, people who make calls this dumb deserve to have it posted about on the internet.
The genius responsible for my last call from Dell (“Have you received your computer yet? Oh, no, we haven’t fixed it yet. And I have no update for you.”) said during that call that she’d call me in a few days with an update. That didn’t happen. Fine, no big. I finally emailed Dell again on Saturday afternoon asking for an update on whether it had been shipped or whether it was going to ship soon, in the hopes they’d send me a tracking number. In response to this email, someone called me on Labor Day. He opened by asking if I had my computer yet. Uh, no, I just emailed to ask if it had been shipped. Oh, he knew that, that’s why he was calling. And it hadn’t shipped yet. So WHY was he asking if I’d received it? Who knows. (Clearly not because he thought it had been delivered Labor Day weekend.) He then told me it’d been fixed but not shipped. Since it took their carrier over a week to bring the prepacked box they sent me from me to them, I asked him if they could send it overnight or two-day air to avoid a repeat of that lag, being as my original warranty call to Dell was over a month ago. He responded that it shouldn’t take that long. I repeated my question about expediting it. He repeated his nonanswer several times. Dude, I realize that. I am so with you on how it should not take more than a week for a computer to get from here to Houston. What you are not saying is that you will take steps to prevent it from taking that long again.
I left this call unclear on whether he was going to do anything but rely on usual procedures to assume that my laptop would get shipped. That’s okay. I have email on my cell phone and leftover instincts from being a lawyer. They have had my damn computer for three full weeks now. If I don’t get a tracking number by the end of the day…