The Slapstick Continues At Dell Customer Service
It is like the Keystone Kops over there, folks. After posting Wednesday, I got an email telling me that the computer (which I’d been told Monday had been fixed, remember) had been shipped out. I replied to the email asking again if a tracking number was available. Well, yesterday I got a call telling me that there had been an update that morning saying that not only had it not been shipped, it had not been fixed, and was waiting for a part on backorder so that it could be fixed. ”I am going to ask you to wait another five to seven business days.” Right. When asked, he had no idea why I’d been told it had been fixed, what was wrong with it, what part was missing, or why I’d been told it had shipped, despite the fact that he’d been the one who sent the email saying it had shipped.
Come on, people. I realize that repairs can take time, but what kind of part could my computer need that could possibly take the manufacturer over three weeks to get? I would be okay being patient if I was getting the impression that they knew what they are doing over there, but after the it’s fixed-it’s shipped-it’s not shipped OR fixed debacle, I am starting to get the impression that my computer is caught in a vortex of incompetence that may not even be aware that there’s a computer in there. And for more than a month. Good God. I was originally happy my computer was still on warranty, but I’m starting to wonder if I wouldn’t have been better off buying a new computer from someone else. This level of confusion from a company the size of Dell is pretty impressive…
