Letters From The Exiled
Oh, Dell customer service, how I love thee. After giving me a requested update on Thursday, my customer service called from Mumbai or wherever it is that she’s located yesterday to give me an “update.” I put that in quotes because she started the call by asking me if I had received the computer yet. Uh, no. And shouldn’t that be in your system? Why, yes, she did have that information. She hadn’t actually checked the system yet. On checking, she told me that there was no update. Frankly, I hadn’t expected there to be one on a Sunday only one and a half business days after my last check. That said, why did Dell call to tell me they had nothing to say?
I had been hopeful that I’d get my computer back shortly after Labor Day, but if that’s representative of Dell’s labor force, I am starting to wonder. Oy.
